Help Center
Find answers to common questions about VeloCards. Can't find what you're looking for? Contact our support team.
Email Support
Get help from our support team via email. We typically respond within 24 hours.
support@velocards.com
Telegram Community
Join our Telegram community for quick questions, updates, and community support.
@velocards
Frequently Asked Questions
Getting Started
How do I create a VeloCard?
Sign up for an account, verify your email, and you can create your first virtual card immediately. For unlimited spending, complete KYC verification.
What cryptocurrencies can I use to fund my card?
We accept BTC, ETH, USDT, and other major cryptocurrencies. Check our dashboard for the complete list of supported currencies.
How long does it take to activate a card?
Card activation is instant once you fund it with cryptocurrency. The crypto-to-USD conversion typically takes a few minutes.
Verification & Limits
What are the spending limits for email-verified accounts?
Email-verified accounts have a $100 lifetime spending limit and can create 1 card. This is designed for users who want to try the service.
How do I increase my spending limit?
Complete our KYC verification process by providing government-issued ID and proof of address. KYC-verified accounts have unlimited spending.
How long does KYC verification take?
Most KYC verifications are completed within 24-48 hours. You'll receive an email notification once your verification is approved.
Fees & Pricing
What are the card creation fees?
Fees vary by tier: Basic ($50), Verified ($30), Premium ($20), Elite ($15). Higher tiers offer lower fees and additional benefits.
Are there transaction fees?
Standard transaction fees apply. Currency conversion fees are charged for non-USD transactions. Check our pricing page for details.
How do refunds work?
Refunds are processed back to your account in cryptocurrency at the current exchange rate. Processing time depends on the merchant.
Card Usage
Where can I use my VeloCard?
Your VeloCard works anywhere Visa and Mastercard are accepted online - shopping, subscriptions, digital services, and more.
Can I use my card for recurring payments?
Yes, VeloCards work perfectly for subscription services like Netflix, Spotify, cloud storage, and other recurring payments.
What if a transaction is declined?
Check your card balance, ensure you haven't exceeded spending limits, and verify the merchant accepts your card type. Contact support if issues persist.
Security & Privacy
How secure are VeloCards?
We use bank-level encryption, PCI DSS compliance, and real-time fraud monitoring to protect your transactions and personal information.
Can I freeze or delete a card?
Yes, you can freeze or permanently delete any card instantly from your dashboard. Frozen cards can be unfrozen anytime.
What information do you store?
We store only essential information needed to provide our services and comply with regulations. See our Privacy Policy for details.
Still Need Help?
Our support team is here to help. Reach out via email or join our Telegram community for assistance.